Claims

We strive every day to make your journeys enjoyable and your experience memorable. If we have not fully met your expectations, please feel free to share your suggestions or file a claim with us.

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Your request concerns an Air France, KLM, or Delta Air Lines flight

If you have already submitted a claim and received a reference number, there is no need to fill out a new form for the same request.Submit a claimTrack or modify an existing claim

Your request concerns Flying Blue

You are a Flying Blue member and would like to claim missing Miles.

Claim Miles for a flight operated by Air France or KLM

Claim Miles for flights with our partners

You are a Flying Blue member and would like to modify a rewards ticket, submit a claim, or consult our FAQ.

Manage your Flying Blue account

Consult our FAQ

Your request concerns a flight to or from the United States

If you have taken a flight departing from or arriving in the United States, you can submit a claim directly to the U.S. Department of Transportation: By mail: Aviation Consumer Protection Division C-75 U.S. Department of Transportation 1200 New Jersey Ave, S.E. Washington, DC 20590 Online:Visit the website

Claims

Customer service

Online purchase

Loyalty program and partners

About Air France

Air France app